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Alfresco is a great ECM, but to get the most out of it, you may need support expertise and advice

That's where Seed IM Comes in. As a Premier Certified Alfresco Partner, we know how to configure, optimise and support your content management system so that your investment in Alfresco pays off.

alfresco support partner

Our Alfresco support services give you piece of mind
by focusing on your core concerns

Information and System Availability

We carry out multiple activities to ensure that your system is always up and that your documents are available. We a carrying out proactive monthly health checks as a preventative process to prevent issues arising in the first place. In case of incident we actively monitor the Alfresco system and its supporting software to ensure we are made aware of and can resolve any issues as quickly as possible. This has been shown to be highly effective in keeping your information available 24/7.

Information Integrity

We work with you to identify how content should be managed over a prolonged period of time and create processes to apply to your content to meet your requirements. We also carry out lower level data clean up tasks such as clearing deleted and orphaned content and keeping your database and search indexes healthy.

Issue Resolution

For issues raised Seed can provide root cause analysis, find and fix, tracking and reporting. As a customer you will be provided with a support portal to raise and track cases with us. Monthly support meetings are held to track cases and determine resolution and prevention outcomes.

Continuity and Improvement

We help you gain value from your ECM investment by providing knowledge transfer sessions and by cross pollinating experience gained from our other projects. We run quarterly workshops to keep you up to date, discuss solution enhancements whilst continuously collaborating with your team to provide advice and understanding where required.

World Class Alfresco Support

Seed is dedicated to ensuring you always gain the maximum value from your content. Our support services are designed to ensure you get the most from your ECM Solution investment by supporting your users while keeping the system healthy, fast and clean. We focus on your solution and not just your system, allowing us to work closely with both your business users and system admins to nourish your information through the many months or years you require it.

Seed also provide Alfreso Upgrades!

As part of general system maintenance Seed provides upgrade services for your system and solution. We have a well proven upgrade process to ensure smooth and successful upgrades of both the Alfresco Repository and your individual solution.

Our Alfresco ECM Clients Endorse Seed IM

Debra Adams

IT Transition Manager, RACP

We are all about striving for excellence in health and medical care and promoting an industry culture around lifelong learning and quality performance, for the benefit of our members, and ultimately the patients they care for. Seed is actively helping us to achieve this goal.

Maureen Lipinski

Records Manager, Australian Medical Council

Seed Information Management are our support service partner for Alfresco ECM, we are highly satisfied and endorse Seed for their professionalism and attention to meet our needs.

Please complete this form for a no obligation chat with us about your Alfreso support requirements